FAQs
Payment with Stripe & Redsys: Mastercard, Visa, Maestro & PayPal. We also provide payment with Bizum.
Deliveries of our orders are made from Monday to Friday, excluding holidays. All orders placed before 2:00 p.m. are processed the same day and delivered by the transport agency the next day, that is within 24 hours of placing the order
Delivery time with Nacex is approximately 1–2 working days.
Currently, we do not ship outside of Spain & Portugal.
Have you encountered any problems with your delivery or is something missing from your order? If there has been any damage to the package, we ask you to document it with accompanying photos. Please note that without photographic evidence we may not be able to deal with the matter effectively.
Once your order is confirmed, it’s processed right away to make sure you get your items quickly. Because of this fast processing, it’s usually not possible to cancel an order. However, if you haven’t received an email confirming the delivery, there might still be a chance to cancel. Please contact us through email as soon as possible.
We offer the option of FREE SHIPPING to the Spanish and Portuguese mainland on all orders exceeding 50€. (Free shipping is applicable to purchases with merchandise values exceeding 50€, excluding shipping costs.
Mainland Shipping: If your order total is below 50€. We offer a flat shipping fee of 4,99€.
Island Shipping: For deliveries to the islands, shipping costs are weight-dependent. The precise amount will be automatically calculated during the checkout process. Simply enter your address, and the system will determine the shipping cost based on the weight of your package.
You can track the status of an ongoing order or review previous orders by accessing “My Account” located in the upper-right area of the page. After entering your identifying information, you will be provided with detailed information about your recent orders on our website, including purchase date, ongoing order status, detailed order composition, and more.
Is an item missing or did you receive the wrong one? Please email us within 5 days of receiving your order. The more information you can provide upfront, the faster we can assist you in resolving the issue.
Every product comes with a “best before” date. This date is commonly employed by retailers to show that the product is approaching its “best before” date. However, there are no specific rules about when a short date must be displayed.
At Godis Fábrica, we follow our own protocols and label products with a “short date” if it’s within 20 days. This detail is prominently mentioned in the product description, using larger text than usual. Generally, our products have a “best before” date of 30 days or more.
We are registered with the Environmental Authority, the food control authority, for the handling and sale of food.
Sometimes, we might have an issue with our inventory showing more products available than we actually have in our store. This could be because of theft or other reasons in our physical store, which share the same inventory as our online shop. If a product being unavailable doesn’t significantly impact your order, we will remove it. This is because some items have longer delivery times from Finland, and we can’t promise when they’ll be back in stock (around 2-16 weeks for delivery). We never charge you for items we remove from an order, only for what we actually send.
On the product page, you’ll find the current stock availability. If a product is not available, it will be marked as “Out of stock”.
Usually, we provide at least 30 days on all our products, often longer. Note that there may be exceptions for products like cookies/pastries, which typically have shorter shelf life than other products.
Every product comes with a “best before” date. This date is commonly employed by retailers to show that the product is approaching its “best before” date. However, there are no specific rules about when a short date must be displayed.
At Godis Fábrica, we follow our own protocols and label products with a “short date” if it’s within 20 days. This detail is prominently mentioned in the product description, using larger text than usual. Generally, our products have a “best before” date of 30 days or more.
We are registered with the Environmental Authority, the food control authority, for the handling and sale of food.
On the product page, you’ll find the current stock availability. If a product is not available, it will be marked as “Out of stock”.
Usually, we provide at least 30 days on all our products, often longer. Note that there may be exceptions for products like cookies/pastries, which typically have shorter shelf life than other products.
Sometimes, we might have an issue with our inventory showing more products available than we actually have in our store. This could be because of theft or other reasons in our physical store, which share the same inventory as our online shop. If a product being unavailable doesn’t significantly impact your order, we will remove it. This is because some items have longer delivery times from Finland, and we can’t promise when they’ll be back in stock (around 2-16 weeks for delivery). We never charge you for items we remove from an order, only for what we actually send.
At the end of the newsletter, there’s a link to unsubscribe from our newsletters.
We encrypt our entire website with SSL (Secure Socket Layer). Any information you provide, such as credit card details, passwords, and more, is sent in an encrypted form between our servers and you.
Not right now. We are only selling through the online store.
The quality of our candy is important to us. Therefore, our products are stored in our own warehouse under our control. As soon as a product leaves our warehouse and has been at the home of a private customer, we can no longer guarantee that this product has been stored correctly.
If we receive products back, such as those sent by mistake, we don’t sell them. We dispose of them to ensure your safety.